Vessel unfortunately cannot restore or recover your passport if you lose your login details. Since Vessel is non-custodial, there is no account or password reset. You are wholly responsible for your email, password, and 6-digit PIN, so please be sure to keep them in a safe place!
Vessel recommends any of the methods below in order to retrieve your passport on any device.
- Ensure that you’ve committed your login details to memory
- Store your login details with a password manager
- Write your login details down and store it in a secure place like a safety deposit box at a bank, or a secure place in your home
Never share your login details with anyone. Vessel will never ask you for your login details.